Ahmet Mohammad Hasan worked as a Power Transporter (PT) Operator at an Amazon fulfillment warehouse in Ottawa, Ontario. The physically demanding nature of warehouse machinery operations and heavy material handling required constant mobility, standing, and lifting.
Ahmet developed debilitating chronic back pain caused by crushed spinal nerves—a severe degenerative condition requiring invasive lumbar spine surgery. Without high-dose medication, Ahmet was completely unable to stand. Even with heavy pain management, his functional capacity was capped at standing for merely 2 to 3 hours, and he was strictly restricted from lifting anything over 30 pounds.
Canada Life initially approved Ahmet’s disability benefits for 3 months, which was later extended to a year. However, despite MRI imaging confirming nerve compression and his treating specialists agreeing he was physically incapable of returning to work, Canada Life abruptly cut off his payments. The insurer insisted he had reached maximum recovery and was capable of returning to light-duty employment.
Left with no income, severe nerve damage, and an upcoming spine surgery, Ahmet was unable to navigate Canada Life’s aggressive denial tactics on his own.
When Ahmet contacted DisabilityWise, our clinical and legal advocacy team conducted an immediate file review to challenge Canada Life’s premature cutoff.
Our medical consultants compiled and translated detailed neurosurgical records, surgical consults, and diagnostic imaging into clear functional evidence. We highlighted that the crushing of his spinal nerves created objective physical limitations—not subjective complaints—that made warehouse and light-duty standing roles medically unsafe.
Canada Life attempted to argue that Ahmet could perform modified or sedentary work. DisabilityWise dismantled this argument by showing that even with prescription pain management, his tolerance for standing and sitting was far below competitive workplace standards, especially given his pending surgical intervention.
Once the clinical package clearly demonstrated Canada Life’s unreasonable cutoff, DisabilityWise matched Ahmet with an experienced Long-Term Disability trial lawyer from our partner network. Backed by our comprehensive medical file, the legal team took his case on a risk-free contingency basis (“No Win, No Fee”).
Faced with irrefutable neurological evidence and aggressive legal representation, Canada Life opted to settle the dispute prior to trial.
Ahmet’s case concluded with a full $153,300 lump-sum settlement, providing him with the financial stability needed to focus on his upcoming spine surgery and recovery.
“Canada Life cut off my benefits right when my back pain became unbearable and I was waiting for spinal surgery. I felt hopeless trying to fight Amazon’s insurer alone. DisabilityWise organized my medical records, proved my limitations, and connected me with an amazing lawyer. The $153,300 settlement gave me my life back.”
— Ahmet Mohammad Hasan, Ottawa